Policies & Registration

Create a Login

To register online, you must create a login. If you have registered for a CompassPoint event in the past and have submitted your email, we most likely have your information on file. To get started, click on the forgot password link in the myCompassPoint box. Enter your email and click on E-mail new password. If your email is in our system, you will receive a link that can be used to enter in a new password within 24 hours.

If you have never registered for a CompassPoint event, please sign-up. Creating a login will give you a number of benefits, including managing your email preferences, viewing upcoming workshops for which you are registered, and printing receipts. Read more about myCompassPoint.

HOW TO REGISTER

Once you are logged in, you can add workshops to your cart by clicking on the "Add to Cart" link next to the workshop you’d like to attend. This will add the workshop to your cart. When you are ready to check out, click on the Cart link in the top left corner of the page. Once in your cart, you can review your workshop choices and continue the check out process. On this page, you can choose to register others by clicking the “add additional participant” link and input their email addresses and names. You can register someone even if they do not have a myCompassPoint account. The information you provide for them will be added into our system and, if the person wants their own account, they can use the forgot password link to get a password to access their account. If you are just registering others and not yourself, you should clear out your name and email address from the 1st participant spot and add the person you are registering. If you’ve registered others, you will get the receipt. The people you’ve registered will receive an email confirming their registration.

On this page, you also choose your Fee Level. Fee Levels are based on your organization's annual budget. If you are having trouble determining your fee level, read about our sliding-scale discounts. When you are finished with this page, you’ll be taken directly to the payment page. After your payment is accepted, the participant will receive an event confirmation and you will receive a receipt via email. To prevent communications from automatically going to your spam filter, please add webmaster@compasspoint.org, customer-service@compasspoint.org and workshops@compasspoint.org to your Contacts, Whitelist or Accepted list (depending on your email service). Registrations will not be accepted or processed without full payment. Only CREDIT CARD PAYMENT will be accepted online. Please contact CompassPoint for questions regarding vouchers or coupons. If you would like to pay with a check, please fill out a paper registration form and fax or mail it with full payment to CompassPoint:

Once your registration form has been received and processed, you will be emailed a receipt and a confirmation of workshop registration.

Are you or your colleagues interested in signing up for 5 or more workshops? Contact us at Workshops@compasspoint.org for a bulk discount. 

REFUND POLICY

We reserve the right to cancel any workshop. Should we cancel, registrants will receive a full refund. We also reserve the right to substitute workshop presenters.

CANCELLATIONS and TRANSFERS

Workshop Cancellation Policy: Any registrant choosing to cancel a workshop registration will receive a refund minus a $15.00 handling charge. Notice of cancellation must be received by CompassPoint Nonprofit Services at least two full working days (48 hours) prior to the workshop. No refunds can be made after that date under any circumstances. If you want to transfer to a different class or to the same class on a different day, there is a $15 processing charge. Class transfer notifications must be received at least two full working days (48 hours) prior to the class.

To cancel or transfer your registration, please call 415.541.9000 or email workshops@compasspoint.org. Your request must be received at least 2 full working days prior to the start of the class.

Conference Cancellation Policy: You must cancel at least one week prior to the conference date to receive a refund, minus a $25 processing fee. Fees are not refundable with cancellations less than one (1) week prior to the conference.

LATECOMER POLICY

Please be prompt! Workshop participants arriving more than 15 minutes late may not be allowed into the class nor will a refund be issued. If you anticipate being more than 15 minutes late arriving to a workshop, please call 415.541.9000 before the start of your class to let us know.

If you are unable to attend a workshop and have not cancelled at least 48 hours in advance, your payment will not be refunded, nor will your payment be transferred to an upcoming workshop.

VOLUNTEERS WANTED

CompassPoint offers a coupon for 1 free workshop to our volunteers.  Email workshops@compasspoint.org or call 510-318-3755 x386 for more information.

ACCESSIBILITY INFORMATION

CompassPoint serves the entire community and welcomes people with disabilities. Our facilities are accessible and within easy reach of public transportation. If you need any access accommodation such as a sign language interpreter or materials in an alternative format, please contact us five working days ahead of your visit by calling either 415.541.9000 or emailing workshops@compasspoint.org.

So that people with environmental illness (or multiple chemical sensitivity) can minimize their exposure to harmful substances, we ask that you not wear perfumes or scented personal care products to workshops. Please notify us if you have severe allergies to dogs.  It’s not uncommon for other participants to require the use of guide dogs and we would like to find a reasonable solution that will allow everyone to enjoy the full benefits of our workshops. 

© 2014 CompassPoint Nonprofit Services. Site developed and maintained by Giant Rabbit.

Contact us at info@compasspoint.org.