Workshops FAQ 2021

Frequently Asked Questions: Workshops

Welcome to the Workshops FAQ page. We've moved our workshops online in response to the pandemic. If you can't find the answer to your question below or still need help registering, email us at workshops@compasspoint.org

You can view our cancellation policy here. 
 


Q: How do I determine which price level to select when registering for a workshop with multiple fee options?
A: Our workshops are priced on a sliding scale basis. If your personal or organizational budget allows, please consider paying the full fee so we can keep registration accessible for leaders and organizations who may not be in the same position. Greater access strengthens us all! 

We trust you to make the best and honest choice based on your budget. The way to choose the correct fee is based on the annual budget of the organization you work for. For example, if your org’s annual budget is less than 1 million, you would choose the first discounted fee level. You’ll be prompted to make a fee selection when you check out.

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Q: How do I find workshop descriptions?
A:  From the main workshops page, hover your cursor over the title. You should see the box slightly darker and your cursos change from an arrow to a hand. Click and you should be taken to the description page.  .

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Q: What does it mean to be waitlisted?
A: We create a waitlist for workshops that are already full so we can offer spots if and when they become available. If there is a cancellation and a spot becomes available, we will open up registration for the first person on the waitlist and then work our way down the list if other spots become available. We will contact you directly to let you know if a spot has opened for you. If we reach out to you to offer you a spot and you don’t respond within a couple of days, we’ll continue to move down the waitlist so we can make space for other folks.

Because of high demand, it’s very unlikely that we can accommodate every waitlisted person for any given workshop. We offer spots to waitlisted persons in the order they were placed on the waitlist. In order to be fair to other waitlisted participants, we cannot move you up the list or accommodate you if you show up to our training space on the day of the workshop—even if there are last minute cancellations. If you have been waitlisted and want to know what number you are on the list, please email workshops@compasspoint.org.

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Q: What does it mean when the workshop registration is closed?
A: This means that the workshop is full and the waitlist is full as well. Please consider signing up for the next available date.

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Q: What is the Bulk Discount?
A: The Bulk Discount takes 20% off of your entire order any time you purchase five or more registrations at once. These registrations can be for a single participant or for multiple people at your organization; they can all be for the same workshop, or they can be for different workshops. The fastest way to register is online. Email workshops@compasspoint.org for the discount code. The discount code must be applied when you check out, it cannot be applied retroactively once you’ve already made your purchase!.

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Q: Can I or my organization purchase workshop vouchers for our staff to attend upcoming workshops?
A: We do not offer workshop vouchers. You can, however, register multiple people at once using our website. If you are registering five or more participants in one transaction, please see the question about the Bulk Discount

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Q: Does CompassPoint offer in-person learning or on-site training?
A: In 2020, we moved all of our trainings online due to the COVID-19 pandemic. This past summer, we closed down our office and training space in Oakland. Although we’re leaving our physical space for now, we remain deeply committed to returning to in-person learning and will continue to be rooted in the Bay Area. We intend to have a new home base for folks to gather and learn together. For now, we will continue to host all of our trainings online.

“Re-opening” will likely be a long process and the considerations for returning to in-person gatherings aren’t just operational, they’re also emotional and psychological. Our priority will be to engage with you to define what safety and readiness for in-person learning look like for you and our team. Until then, we’ll see you online!

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Q: How do I register multiple people for a workshop(s)?
A: If you are registering multiple people for the same workshop or different workshops follow these steps:

  • The first step is to create an account here (if you don't have one already!). That should only take about two minutes. This helps us gather important info about the people and orgs we serve! If you have issues setting up a password, let me know and I can set one up from my end. 
     
  • Once you do that, you can log in and sign up for multiple trainings at once (you don't have to be logged in as the training participant, you can enter their info on their behalf).
     
  • Once you’ve selected a workshop, click “add to cart.” You only need to click “add to cart” once. Repeat this step for additional types of workshops you want to register one or more people for. For example, you can add both Supervision 1 and Coaching 1 to your cart and then register one or more people for both of those classes on the following pages.
  • After clicking “add to cart” the page will refresh. You’ll see a green box at the top of your page. If you’ve selected all the types of classes you’d like to register participants for you are ready to check out! Click “view your cart” in the green box.
     
  • Next, you’ll be taken to the MY CART page. If these are the classes you want to register participants for, click “check out.” If not, remove the unwanted classes.
     
  • After clicking “check out” you’ll be taken to the REGISTRATION page. For each class you’ve added to your cart, you will see the option to register “PARTICIPANT 1”. To register more participants, click the “(+) Add Another Participant” button. If you want to register a bigger group of people for a workshop, just keep clicking on the “add another participant” button until you have all your participants listed.
     
  • If you make a mistake and want to remove a participant from the workshop, click on the “(-) Delete” button and this will remove them. (Please note: The participant information you enter should be the information of the participants who will be attending the workshop(s).)
     
  • Once you have added all the participants for each of the workshops you are purchasing, click on the “continue” button on the bottom right, and this will take you to the BILLING INFORMATION page to complete the transaction.

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Q: How do I purchase workshops by check?
A: If you are planning to pay with a check, please plan ahead and reach out to us at least a month in advance of the workshop date by emailing workshops@compasspoint.org. Ask if there’s still space in the workshop you or your staff are interested in attending, and if there is, we will provide an invoice. Keep in mind that we will need to receive payment before the workshop takes place. We can’t hold a spot for you before we receive payment .

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Q: How far in advance should I sign up for a workshop?
A: We encourage folks to register to our workshops at least a month in advance. A lot of our workshops fill up quickly and develop a waitlist.

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Q: I missed the date of a workshop I wanted to attend and I don’t see it on your website anymore. Are you going to schedule another date soon?
A: Please subscribe to our email list to receive updates on upcoming workshops. Also, you can email workshops@compasspoint.org to ask about a specific workshop .

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Q: Do you provide certificates of completion? I need one in order to get reimbursed by my organization.
A: Yes, we can (upon request)! Please email workshops@compasspoint.org to receive a certificate of completion. Please be advised, these certificates indicate your completion of a training, and are not the same as formal certification in a skill or subject area.

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Q: Can CompassPoint deliver a training just for my team or my organization?
A: Yes, we deliver online training for you and your team (up to 35 participants). We’re currently focused on training in these areas: 

Generally, we need 60-90 days lead time between finalizing a contract and delivering scheduled sessions. If that sounds like a good fit for your training needs, please send a detailed email (including desired training dates) to info@compasspoint.org so we can explore capacity, alignment, and timing.

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